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Terms & Conditions

GENERAL BOOKING TERMS AND CONDITIONS

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we”, “our”, “Live It Travel” and/or “Live It Travel Pty Ltd” in these booking terms and conditions shall mean Live It Travel Pty Ltd trading as Live It Travel.

RESPONSIBILITY

Your booking is only valid with us upon us receiving a signed and completed Booking Form. We reserve the right to reject or deny any booking without explanation.

PRICES AND VALIDITY

All prices are quoted in AUD and are subject to availability and change. Prices can be withdrawn or varied without notice. The price is only guaranteed once paid in full. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up to date prices. We reserve the right to pass on costs imposed by airlines for ticketing plus a service fee and GST.

CANCELLATIONS, AMENDMENTS AND REFUNDS

Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges will apply where a booking is changed. Fees and extra charges will also apply when tickets or documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge. Refunds will be provided once received from the supplier which may take up to 12 weeks or longer.

DEPOSITS AND BALANCE OF PAYMENT

You will be required to pay a deposit or deposits when booking, which will be advised by your consultant. All deposits are non-refundable for changes of mind or cancellations by you. Final payment is required no later than 60 days prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

PAYMENTS BY CREDIT CARD

Credit card surcharges of 1.9% for Visa and Mastercard. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against us. In the event that payment has been made to us by credit card, you agree that you will not seek to charge back your payment to us.

TAXES

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports which is payable direct.

TRAVEL INSURANCE

We are an authorised representative of CoverMore Travel Insurance Services Pty Ltd, Australian Financial Services Licence number 241713, on whose behalf we act. You must obtain a Product Disclosure Statement relating to the travel insurance product you are considering purchasing and should read that document before making any decision about whether to acquire the product. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Please complete your travel insurance application form, sign it and return it to us. We cannot issue your insurance until this form is provided regardless of whether payment has been made. If you decline travel insurance you may be required to sign a disclaimer.

AGENT

We act as an agent only. We sell various travel related products on behalf of numerous service providers such as airlines, transport, care hire, accommodation, rail and cruise line operators. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not us. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with us.

EXCLUSION OF LIABILITY

Live it Travel arranges your Travel Package and provides you with bookings, arrangements, ticketing and other ancillary and related services. However Live It Travel does not itself provide the transport, accommodation, meals and other facilities (‘Facilities’) that you may receive on your holiday and Live It Travel specifically excludes any liability which may arise out of these Facilities. Live It Travel is not liable for cancellation of your Travel Package, deviations, delays or the failure to provide seat, berths or facilities for carrying or storing luggage or for the failure to provide accommodation, nor for the event of any alteration or change of any kind made in respect of travel services including increases in charges for which you will be required to pay for. Live It Travel does not accept any responsibility for any act, omission, default or neglect of it, its servants or agents, for death, injury, damage or loss to persons or goods whatsoever and howsoever caused; nor does it warrant and is in no way responsible for the accuracy of information given or statements made by its servants and or agents.

SPECIAL REQUIREMENTS

Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests.

FREQUENT FLYER

Please advise your consultant of your frequent flyer membership details for inclusion in your booking. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

TRAVEL ADVICE

For Travel Advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.

HEALTH

You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic.

TRAVEL DOCUMENTS

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. Travel documents will generally be available for collection 2 weeks prior to departure; however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection. If you can not collect your travel documents from the Live It Travel office, we can arrange delivery either by courier or post. You may incur a fee for this service.

GOVERNING LAW

If any dispute arises in relation to the agreement between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

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